Privacy Policy

Raua Pesula ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you use our website, contact us or visit our shop. We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR"), the Estonian Personal Data Protection Act (isikuandmete kaitse seadus) and related regulations. The Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) is the supervisory authority in Estonia.

1. Data controller

The data controller responsible for your personal data is:

Raua Pesula
Küüni 7
51004 Tartu, Estonia
Email: [email protected]
Phone: +372 7 421 638

2. Categories of personal data we collect

Depending on how you interact with us, we may process:

• Identity and contact details (name, email address, telephone number, postal address)
• Order and service information (garment descriptions, service type, collection notes)
• Communication records (emails, messages and call notes)
• Payment and invoicing information where applicable
• Technical data from website use (IP address, browser type, pages visited) when cookies are used — see our Cookie Policy

3. Purposes and legal bases

We process personal data for the following purposes and on the following legal bases under GDPR Article 6:

• Providing laundry, dry cleaning and related services — performance of a contract or steps prior to entering a contract (Art. 6(1)(b))
• Responding to enquiries — legitimate interest in operating our business and communicating with customers (Art. 6(1)(f)), or contract (Art. 6(1)(b))
• Invoicing and accounting — legal obligation under Estonian accounting and tax law (Art. 6(1)(c))
• Website analytics — consent where required (Art. 6(1)(a)); you may withdraw consent at any time via cookie settings
• Legal claims and compliance — legitimate interest or legal obligation (Art. 6(1)(c) and (f))

4. Retention

We keep personal data only as long as necessary for the purposes described above. Contact form messages are typically retained for up to 24 months unless a longer period is needed for an ongoing matter. Accounting records are retained as required by Estonian law (generally seven years). Cookie-related data is retained according to your consent choices and our Cookie Policy.

5. Sharing of data

We do not sell your personal data. We may share data with service providers who assist us (for example hosting or IT support), only to the extent needed and under appropriate agreements. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

6. Your rights

Under the GDPR you have the right to access, rectify, erase, restrict processing, object to processing, and data portability where applicable. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise your rights, contact us at [email protected].

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate:

Andmekaitse Inspektsioon
Tatari 39, 10134 Tallinn, Estonia
Website: www.aki.ee

7. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, proportionate to the nature of the data and our business.

8. Changes

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.